At Uxendon Crescent Medical Surgery, we work together with our patients to provide safe, respectful, and effective healthcare.
Our Commitment to You
We will:
- Treat you with dignity, respect, and compassion
- Provide safe, high-quality, and confidential care
- Listen to your concerns and involve you in decisions
- Offer timely appointments based on clinical need
- Explain diagnoses, treatments, and care options clearly
- Keep your medical information accurate and secure
- Respect your individual and cultural needs
- Welcome your feedback to help us improve
Your Responsibilities
To help us provide the best care, please:
- Treat staff and other patients with courtesy and respect
- Attend appointments on time or let us know if you need to cancel
- Provide accurate personal and medical information
- Follow agreed treatment plans and advice
- Use emergency and urgent services appropriately
- Update us with changes in contact details
- Share feedback to help us improve
Our Services
We provide a wide range of healthcare services, Monday to Friday, 8:00 a.m – 6:30 p.m:
- E Consultations – Reponses within 24-28 hours
- Emails – Monitored Daily
- NHS APP – Prescriptions are requested
- Batch Messaging – For Smears and Other Appointments
- Travel Vaccines
- Face to Face – Routine
- Face to Face – Same Day Appointments – Monday to Friday given out at 8am
- Telephone – Routine
- Telephone – Same Day Appointments – Monday to Friday given out at 8am
- Out of Hours Minor Ailments with Clinical Pharmacist
- Hub Access
Feedback & Complaints
We welcome your feedback. Contact our Practice Manager:
📞 020 8904 3883
📧 uxendon.crescent@nhs.net
📍 1 Uxendon Crescent , Wembley HA9 9TW
We aim to respond quickly, fairly, and openly.
✨ Together, we create a caring and supportive healthcare environment.